Your Security is our primary focus

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Guides

February 24

Managed Service

5 DIFFICULT QUESTIONS to ask an IT support company

Loads of businesses decided during lockdown that it was time to move to a new IT support company. Because of the way they were treated when lockdown happened, and while they were working from home.

March 23

IT Security

IT Security – what do you need?

Loads of businesses decided during lockdown that it was time to move to a new IT support company. Because of the way they were treated when lockdown happened, and while they were working from home.

Tech Tip Videos

Before you replace your slow PCs…

Password Manager

Episode # 58

Tech Tip Video Microsoft Lists for Team Efficiency

April 2022

TJ's Monthly Business Insights

February 2024

TJ's Monthly Business Insights

How proactive monitoring will help your business weather any storm

You’re the captain of your own ship. You have an excellent crew behind you. You’re prepared for anything!

Or so you thought. 

Then one day, out of the blue, a massive digital kraken tentacled its way into your ship’s systems, causing havoc.

Your lookout was using the crow’s nest as a cosy place to nap. What you really needed was a vigilant lookout, alert for any small sign of danger. 

This is the difference between being proactive about monitoring your business’s systems, or reactive. And we all know that prevention is better than cure, right? 

Our latest guide explains everything you need to know about proactive monitoring for your business. 

Download your free copy now. 

January 2024

TJ's Monthly Business Insights

Why outsourced IT always beats DIY

Did we ever tell you about our friend Dave? 

Dave’s a business owner, just like you. And, maybe just like you, Dave struggled to let go of some of the things he did in his business. 

Whether it’s because you’re trying to save money, you don’t trust anyone to do things as well as you do, or maybe there’s another reason, one thing’s for sure: when you try to do everything yourself, you hold your business back. 

And that includes DIY’ing your IT. 

Our brand new guide tells you exactly what happened to Dave, and what he should have done way, way sooner. If you want to grow your business, you should do the same thing.

Download your free copy now. 

December 2023 Guide

Your business security is still our primary focus!

On the battle front: Protect your business from these cyber security threats in 2024

We’re weeks away from the new year. And this is a great time to start thinking about what needs to get better in 2024.

We believe you should allocate a little more of your business’s precious resources on cyber security.

Because as technology develops, so do the techniques used by cyber criminals to trick you and your team out of your precious data… and ultimately, your business’s money. 

Our latest guide explains what the risks are in 2024 and beyond, and the security measures to stay protected.

Download your free copy now. 

November 2023 Guide

Your business security is still our primary focus!

Don’t forget home office security: A guide to keeping remote workers safe and secure

Are you forgetting something when it comes to your business’s security strategy? It’s likely you are, and cyber criminals are already taking advantage.

More people than ever are working remotely. That means they’re using home networks and maybe even personal devices… and if you’re not taking the right steps to keeping everything secure, your entire business could be at risk. 

Our latest guide explains all the security measures you need to consider, from the basics to more advanced protections that will keep your team’s home set-ups as secure as your office.

Download your free copy right now. 

October 2023 Guide

Your business security is still our primary focus!

Could AI be key to growing your business?

Artificial Intelligence (AI) may feel futuristic and intimidating to some, but the truth is it’s neither. And it’s time for businesses to start embracing it… not just for customer support or writing emails, but to stay ahead of the competition and achieve real business growth.

But where do you start with something that feels so… big? 

Our latest guide explains the various ways you can start to use AI right now to revolutionise your business.

Download your free copy now. 

SEPTEMBER 2023 Guide

Your business security is still our primary focus!

10 productivity apps in 365 you’re already paying for (but might not be benefitting from)

Would you like to see this checklist?

Microsoft 365 is essential software for millions of businesses. But it’s easy to forget that it’s so much more than Word, Excel, PowerPoint and Teams.

It’s a comprehensive platform designed to enhance collaboration, streamline workflows, and ultimately, boost your business’s productivity. And if you haven’t taken the time to properly explore it, you could be missing out on some business-changing applications.

Our latest guide talks about 10 of the best productivity apps you may want to consider using. 

It’s yours and it’s free to download now.

August 2023 Guide

Your business security is still our primary focus!

The Metaverse explained: How it could affect your business

The Metaverse is a term that’s been buzzing around the tech world for some time now, and it could revolutionise the way we live, work, and play. 

As a business owner, it’s important that you know what the Metaverse is so that you don’t fall behind your competition.  

Our latest free guide explains:

  • What the Metaverse is
  • How it works
  • How it could impact your business operations
  • And how it could totally change the way you look after your customers 

Download your free copy now. 

JULY 2023 Guide

Your business security is still our primary focus!

Human error

Your biggest cyber security risk

Small and medium-sized businesses are the most likely targets for all kinds of cyber attack. And the weakest link in your chain is your people. Good cyber security awareness training is critical – for everyone in your business. But first, you need a strategy.

  • What’s your baseline level of security knowledge? 
  • What are the biggest risks to your business? 
  • How do you create a training plan? 
  • How do you know if it’s worked? 

 

Our latest free guide has everything you need. Download it now. 

June 2023 Guide

Your business security is still our primary focus!

BACK UP YOUR DATA EVERY DAY

It could well save your business

Backing up your data is one of the strongest precautions you can take. Set it up properly and make it part of your routine to check that it’s working. Because one day your backup could save your business.

  • What should you back up? 
  • How often should you do it? 
  • How do you choose a solution? 
  • What tech should you choose?

Our new free guide tells you all you need to know.

May 2023 Guide

Your business security is still our primary focus!

“Wouldn’t it be great if…” How to start planning a big IT project

A major change to your IT infrastructure isn’t something to be planned in a hurry.

So if you’re starting to think about ending it with your current systems and bringing your business into the 2020s, there’s plenty to think about before you commit to another long-term relationship.

  • How do you determine your needs? 
  • Who should you involve? 
  • What haven’t you thought of? 
  • Where do you even start?

Our new free guide for May 2023 tells you all you need to know.

April 2023 Guide

Your business security is still our primary focus!

All businesses should adopt MFA. Now

Multi-Factor Authentication (MFA) means you need at least two pieces of information to log in to a device or an app. Perhaps a password plus a fingerprint, and possibly an extra, single-use code sent to your phone.

Cyber criminals use increasingly sophisticated techniques to bypass security. So the more barriers you put in their way, the harder you make it for them to break into your systems.

All businesses should be using MFA as it provides great protection against cyber attacks and other security threats. Our new free guide tells you all you need to know.

March 2023 Guide

Your business security is still our primary focus!

Learn to talk tech with our IT Jargon Buster

Does IT jargon feel like an alien language? We steer clear of tech talk as much as possible when we’re working with our clients. But next time you need help with an IT issue, it could save you a lot of time if you have a few words of lingo in your locker.

That’s why we’ve created our new, free IT Jargon Buster. It’s a great A-Z of just some of the terms you might hear when you’re talking with an IT expert.

February 2023 Guide

Your business security is still our primary focus!

Getting to Grips with Email Security

Owners of small and medium-sized businesses often make the mistake of thinking that they aren’t on the criminals’ radar. But more than 40% of cyber attacks are aimed at small businesses – and email is usually the criminals’ way in. 

Our new guide, ‘Getting to Grips with Email Security’, reveals why you might be vulnerable, what you need to look out for and what you can do to protect yourself.

January 2023 Guide

Your business security is still our primary focus!

Your need-to-know guide to cloud security

The growth of cloud computing has completely changed how we work. But security in a cloud environment can create a long list of its own challenges.

In our new guide, we cut through the jargon to give you all you need to know to protect your business. You’ll discover what you can do for yourself to stay safe in the cloud, and where some professional help will make a big difference.

Not only can you download your free copy of this powerful guiode, you can also book a meeting to discuss your business cloud security with our team of experts.

December 2022 Guide

Your business security is still our primary focus!

The next 10 years: 8 tech trends you’ll need to be ready for

December is a month when many of us will be taking some time to plan for the year ahead.

But, just for today, instead of looking at your forecasts for the next 12 months, I’d like you to take some time to think about what’s coming up over the next 10 years. Especially when it comes to technology.

  • Of course, when you’re running a business this can be an overwhelming prospect.
  • Will you keep up?
  • Will you choose the right tech for your company to flourish?
  • Will it be damaging if you don’t adopt the right tech at the right time?
  • Or could this be the opportunity of a lifetime?

November 2022 Guide

Your business security is still our primary focus!

How to get faster Wi-Fi in your office and for remote workers

Let’s list the basic essentials for life: Air, water, food and fast Wi-Fi.

If you have teenagers you’ll know that last one is only just beaten by air…

We rely on Wi-Fi every day for:

Basic communication
Accessing our applications
Storing and accessing data
Keeping our devices up-to-date and safe
Giving customers a great experience

And many other things.

Our hybrid way of working and widespread use of video calling has made reliable Wi-Fi even more important – in your staff’s homes as well as in the workplace.

Here’s our guide to making Wi-Fi faster wherever you are working.

 

October 2022 Guide

Your business security is still our primary focus!

Everything you need to know about password managers for your business

If you’re confused about password managers, you’re not alone.

A password manager is software that generates safe passwords, remembers them, and autofills logins for you. 

That saves time. But means your business can quickly lock out staff when they leave.

Some people say they’re the best thing ever. Others are more negative.

We believe they’re a very useful business tool if you pick the right one. So we’ve created this new guide with the full lowdown on password managers for business.

September 2022 Guide

Your business security is still our primary focus!

The business owner’s complete guide to phishing:

Everything you need to know to keep your team and data safe

Chances are you know about phishing.

It’s where someone sends you a fake email pretending to be someone else. They’re hoping you’ll click a bad link or download a dangerous attachment.

It’s one of the biggest kinds of cybercrime.

But do you know what the red flags are?

Here’s our top advice on how to stay a step ahead of cyber criminals.

August 2022 Guide

Your business security is still our primary focus!

How to get the perfect video call setup, whatever your budget

Have you noticed how hybrid and remote workers fall into one of two categories when it comes to video calling? 

The first group are those who use the built-in webcam on their laptop. They usually look like they’re sitting in a dark room, and their background is full of distractions.

The second group are more particular. They look well-lit, their image is sharp and you can hear them really clearly.  This second group are the ones who take video calls seriously because they know great communication takes a little work. They’ve invested in the right gear to make them look and sound great on every call.

Wherever you’re working from – home or the workplace – a small investment into your video call setup will give you a more professional edge. 

This guide explains the three things you need to improve the overall appearance of your video calls. As an added help, we’ve broken the solutions down into price categories so you can skip to the best solution for your budget. 

July 2022 Guide

Your business security is still our primary focus!

Sadly, the biggest security threat to your business is on your payroll

Revealed: Look at the real cost of insider attacks - and how to prevent them

The chance of your business’s data being breached by an inside attack is high.

Most inside attacks are accidental. A well-meaning employee clicks on a bad link by mistake.

But there are some attacks caused by malicious attackers, deliberately looking to do damage, or make money.

Both of these kinds of attacks can be prevented and minimised by focusing on five key areas in your IT strategy.

Read our new guide now to assess how prepared your business is.

June 2022 Guide

Your business security is still our primary focus!

The business owner’s briefing: Reduce the burden on your brain

How to  focus more, be interrupted less… and get more done.

As a business owner your cognitive load can really be overwhelming, daunting and even unmanageable at times.

Not only do you have your own work to think about, but your focus often has to be split between that and what your people need from you. That can mean interruption after interruption; a mounting to-do list; and never quite achieving that work/life balance. No doubt the whole poin of starting your own business was to take control of your life, not to completely give it up!

Let’s dip in to some of the digital tools that can help you to take control again and release some of that business stressload. Microsoft 365 is packed with these key business tools.

We’ve written a business owner’s briefing to help you decide which ones could work for you.

May 2022 Guide

In 2022 your business security is still our primary focus!

Digital Transformation for your Business

Who is guiding your digital IT transformation

As an ambitious business owner, you’re always looking for new ways to help your business develop, improve and grow, no matter how successful it already is. 

You’ll also want to improve the experience for your customers.

And of course, you’ll be aware that your IT infrastructure plays a big part in this growth and the overall experience. 

That works both ways. Sometimes it’s that same infrastructure that can limit how your business evolves. If you’re running older systems, or perhaps systems that don’t fully meet your needs, growth can be held back. 

Digital IT transformation is about using modern technology to create or modify business processes, culture and customer experiences. 

April 2022 Guide

Your business security is still our primary focus!

Your Essential Cloud Migration
Strategy Checklist

A migration is a big complicated, time-consuming thing. And it definitely comes with certain dangers. 

“I can’t lose any of these files and documents!”

“How do we know that everything will be transferred correctly?”

These questions are answered after a lot of hard work. But with hard work comes great reward. 

Let’s talk about Cloud Migration, and put your mind at ease.

This month’s guide is written in direct, easy to follow business language, have a read. 

March 2022 Guide

In 2022 your business security is still our primary focus!

The 7 KPIs for ROI from IT

How to ensure your business’s spend on IT is an investment, and never an expense

No matter what kind of business you run, technology sits at the heart of it today. And it’s going to become more and more important in the future.

Big business thinkers see IT as a long-term investment. They understand the correlation between the short-term impact to cash flow, and the enormous long-term benefits of business growth, increased productivity and highly satisfied staff and customers.

To get your Return on Investment (ROI) there are several Key Performance Indicators (KPIs) to track. Our new guide tells you what they are.

February 2022 Guide

Your business security is still our primary focus!

The security problem of John’s “other” laptop

Is the home working security question still affecting your business?

How to keep your business’s data ultra-safe during the Work From Home revolution

Working From Home and hybrid working are here to stay. And that means as businesses, we need to get a grip on security in our staff’s homes as much as we do in the office.

We’ve written a new guide to look at all the issues.

You can also give us a call to chat about your WFH security.

January 2022 Guide

In 2022 your business security is still our primary focus!

Did you get a short break at Christmas?

Even if it was just a few days, that break can give you huge clarity of thinking about where to take your business this year.

We call this the January Refresh & Refocus.

Let us tell you the two technology areas that will be the most important in 2022. They are Defend and Invest.

Defend is about protecting your business from cyber criminals. We believe cyber-crime is going to rise again this year, to levels never seen before.

Invest is about making sure technology is powering your business forward, not holding it back.

Our new guide looks at both these areas in detail.



December 2021 Guide

Your business security is still our primary focus!

Are you really paying your IT Support partner enough?

Surprising question?

I bet that’s a question you’ve never asked yourself before…

But it’s important you do. Because in the world of technology, there’s a definite link between what you pay, and the quality of the service you receive.

Picking an IT provider on price alone is a false economy. If you’re paying too little, you’re running one of four big risks.

Find out what they are in our brand new guide.

November 2021 Guide

Your business security is still our primary focus!

It's a Massive Launch Month!

Don't Dive Head-First into Windows 11 Without Reading this First

  • Is your PC ready for Windows 11?
  • How can you find out more?
  • If your devices are not ready what can you do?
  • Do you need some expert guidance to audit your Windows 11 panorama?

We are helping all of our clients to transition over the next few months, give us a call.

October 2021 Guide

Your business security is still our primary focus!

Every Business Will Face
A Ransomware Attack

Be prepared: 

Sooner or later your business WILL be attacked

5 steps to improve your ransomware resilience 

Ransomware is the most terrifying data security threat your business has ever faced. 

Imagine all your staff trying to login one morning. But all of them get a bright red screen saying your data has been locked away, and you must pay a huge ransom in Bitcoin to get it back.

Terrifying.

Read our new guide now. We’ll answer all your questions about ransomware. Plus you’ll discover five steps to improve your business’s ransomware resilience.

September 2021 Guide

Your business security is still our primary focus!

If your IT support company is ALWAYS fixing your technology… it’s time to switch

Improve profits with your IT partner’s Proactive Problem Prevention

Just fixing technology when it breaks is so 2010. These days most businesses prefer an IT partner who proactively prevents problems from happening.

If you don’t have this, you really need to read our brand new guide. You’ll see the countless benefits for your business of a more proactive approach to your IT.

August 2021 Guide

Your business security is still our primary focus!

Let's talk about the hidden treasures of Microsoft 365

Most businesses get MS 365 just to access Word, Excel, PowerPoint and Teams. And then they discover there are so many other apps included.

How many of these hidden gems could improve the productivity of your team?

What are these additional 365 tools for?

We have chosen 10 apps that might just make a difference to the way you get the most from your chosen IT suite.

June 2021 Guide

Your business security is still our primary focus!

These are the threats to worry about

An easy to read guide to the 9 most terrifying types of malware

All businesses are being targeted by malware, all the time. And it’s estimated there are now one billion pieces of it out there.

What is malware? It’s malicious software that’s been designed to do damage to your IT systems, or steal your data.

Malware terrifies most IT professionals. And it should terrify you too. 

We’ve written a brand new guide to tell you about the nine most common types of malware. It’s been written so anyone can understand it.

Don’t take your business security for granted, let’s talk about keeping your team completely safe.

May 2021 Guide

How safe is your business data? What if your office is on fire?

Crisis: Your office is on fire

This is something none of us wants to experience. But it does happen.

There’s a small fire in your office. No-one is hurt and everyone is safe. But the damage to your workplace is unbelievable.  

Here’s a good question – if there had been a fire in your office last night, what would you wish you’d got round to doing yesterday?

Think about all your computers and specifically the data on them. Is your data as protected and backed up as it could be? 

Are you triple sure of that?

Read our brand new guide now. It’ll show you the things you need to make a priority to keep you protected from any disaster.

April 2021 Guide

Cyber-crime: Your business’s 5 step plan to prepare and protect

Two years ago, two thirds of all organisations reported some type of incident relating to cyber-crime.

That’s bound to be higher now because of the fraud opportunities created by the rush to Work From Home.

In fact, overall the world economy loses more than $1 trillion to cyber-crime every year.

It’s a figure that’s increased by more than 50% since 2018.

Fact: Your business needs to be as prepared as it can be against the threat of cyber-crime.

Read our brand new guide now. And you’ll see our recommended 5 step plan to prepare for an attack, and protect your business.

March 2021 Guide

What are the 7 signs that you really do need a new computer?

The current economic climate is not ideal for spending crazy money on replacing IT hardware across your company.

How can you really know where that IT and Communications budget would be best spent?

What signs should you look out for when deciding whether to replace or repair your IT hardware?

Is it really dangerous for your business data and security to continue using outdated PCs and Laptops?

This month’s guide will answer all of these questions and guide you down the right path regarding your older devices.

February 2021 Guide

The top 5 questions you could ask us, that we’d love to say ‘YES’ to

Due to the pandemic and the lockdown, hundreds of local businesses have now questioned the quality of the IT support they were receiving. Is it what they really need? Should it be doing more? Much more?

Your Cloud Works has been very busy recently talking to local businesses, and onboarding new clients as their trusted IT partner. You may even be one of those new customers.

There are five questions in particular that you could ask us, and we’d be delighted to answer with a very positive YES! 

These are the important questions about the real quality of your IT Security and Support. So we’ve put them into this brand new guide.

January 2021
Super Guide

Your 12 page guide to Productivity in 2021

Would you agree that we need to attack 2021 with positivity?

To shake off the memories of 2020, let’s focus on improving sales and profitability? Excellent.

We have noticed a great need to help business teams to get more done in less time with the best possible tools.

Our new productivity super guide is looking at setting goals, collaboration, and communication. Let’s look closer at our most highly recommended productivity tools.

Download, consider and share this super guide. We are looking to support local business in every way possible, making 2021 a powerful comeback year!

December 2020 Guide

What IT Strategy is Right for your Business in 2021?

Let’s take a closer look at the 5 key areas that need to be addressed in your IT strategy for 2021. Let’s face it, 2020 has been a real struggle, but financially the next couple of years will be all about recovery and business strategy.

Have a read through our free December guide and see which of the 5 areas you already have in place and which areas your need to give some attention to.

It might seem overwhelming to plan your IT strategies for next year, please give us a call to discuss your best options.

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November 2020 Guide

Stop for a second. How would you know about a ransomware attack on your PC?

A ransomware attack is one of the most terrifying things that can happen to your business. It is a Cyber Kidnap using your data!

Sadly most people don’t realise is that hackers access your system many days before they launch the attack. It takes time for them to set it up, and prevent your IT Partners from helping.

So there are signs to look out for – ways to spot if your system has already been breached, and an attack is imminent.

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October 2020 Guide

The ultimate secret weapon for keeping your business data safe.

Cyber Security Awareness training for every member of your team!

Of course you should have an IT partner protecting you with a blended security package (blended means getting the right mix of security products that protect you and your staff, without inconveniencing you while you’re trying to work. It’s a balancing act), but your staff are your front line of security.

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September 2020 Guide

Are you set up for working anywhere, on any device at any time?

2020 has thrown some unusual business changes at us. Your staff are getting used to working from home, or getting back to the office, or between both. They need guidelines on secure IT usage and data protection, this guide will help.

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August 2020 Guide

Ransomware is still the fastest growing crime on the planet

But what does it mean to your business? How can you protect your team and your data?

Read the stats and then the steps that can prevent your business from falling into the jaws of ransomware.

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July 2020 Guide

Improve how you work from home or the office with Microsoft Teams - A step by step guide

Unless you’ve been living on another planet, you’ve probably noticed that things have been a little… strange, lately.

Covid has changed the way we do pretty much everything. And it looks as though it will be some time before things go back to the way they were. If at all.

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June 2020 Guide

5 DIFFICULT QUESTIONS to ask an IT support company

Loads of businesses decided during lockdown that it was time to move to a new IT support company. Because of the way they were treated when lockdown happened, and while they were working from home.

5 DIFFICULT QUESTIONS to ask an IT support company

May 2020 Guide

What Happens Next?

Preparing to go back to your workplace. There are three main elements to plan for…
 

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April 2020 Guide

Bring Your Own Device

7 Steps to keeping your company data safe on your staff’s devices

BYOD-Guide

YCW365 Security Guide

April 2020 - Tony Capewell

Security for your Microsoft Office 365 Subscription you should not be without.

it sECURITY & sUPPORT pACKAGES

Essentials Plan

Entry level IT Support and Security Package

Premium Plan

Premium comes packed with essential security and data backup

Elite Package

For the more securty concious business owner.

Services

3CX Hosted Phone Systems

3CX hosted phone systems are cloud-based communication platforms that enhance business connectivity through unified voice, video, and messaging tools.

Application Hosting & Management

Application hosting and management involves deploying and maintaining software applications in the cloud to ensure their reliable and secure operation.

Centralised Professional Email Signature

Centrally managed email signatures. Set sleek unified signatures for the whole company.

Dark Web Monitoring

Monitor the Dark Web for compromised domain/emails from your company to limit a cyber attack.

Device Protection (Endpoint Detect & Respond – EDR)

Fully managed and monitored device protection 24/7, human led SOC, who detect and investigate, triage, and action remediation.

DNS Security and Configuration

Email security is paramount to protecting your business and brand. Configuration of a domain for email is the first step.

Domain Registration & DNS Management

Domain registration secures your web address, while DNS management ensures that people can find your website using that address.

Email Filtering, Protection & Security

Total email security that filters spam, viruses, phishing attacks and more.

Full Fibre 900mbps Business Internet

Full Fibre 900Mbps Business Internet delivers lightning-fast, symmetrical speeds to supercharge business productivity.

Google Workspace Subscription, Management & Security

Google Workspace smoothly integrates the business solutions that your team needs in one place.

Internet Filtering & Protection

Our DNS filtering solution has been ranked #1. Internet and Content Filtering at its best.

Managed Backup for Microsoft 365 & Google Workspace

Our backup solution is built in the cloud for the cloud, making it one of the fastest and most reliable cloud backups.

Microsoft 365 Security Monitoring

24/7/365 monitoring of your Microsoft 365 account to spot any configurations issues and fix them.

Microsoft 365 Subscription, Management & Security

Microsoft 365 subscriptions include familiar Office apps, intelligent cloud services, and world-class security in one place.

Network Discovery

Network Discovery provides complete security scans of your network in real time.

Password Manager

Protect your organisation against cyber threats with zero-trust enterprise password management.

Penetration & Vulnerability Testing

Automated full-scale penetration and vulnerability testing as a service.

Phishing Simulation & Security Awareness Training

Auotmate your Cyber Security Awareness & Phishing Training with YCW.

Server Support

24/7/365 Server monitoing in real time. We fully maintain, patch monitor your servers.

Support, Monitoring & Maintenance

Our IT Helpdesk is available from 8:30am to 6:00pm Monday to Friday to answer and resolve any question you may have.

Windows 365 Cloud PC

Windows 365 Cloud PC allows you to securely stream your Windows experience, including your personalised apps, content, and settings, directly from the Microsoft Cloud to any device.

WordPress Hosting

WordPress Hosting is a hosting service optimized for WordPress websites, providing easy setup, enhanced security, and performance tuning for a seamless WordPress experience.

Zoho CRM Subscriptions

Zoho CRM is a cloud-based customer relationship management platform designed to help businesses streamline their sales, marketing, and customer support processes

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