Your Security is our primary focus
The Danes
MON - FRI: 8:30 to 18:00
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Your Cloud Works offers a range of IT support and security plans designed to cater to all your business needs. These plans are structured to provide comprehensive support and security, ensuring smooth operation and robust protection for you and your business.
The service offerings include proactive monitoring, managed security protection, and unlimited remote support, all aimed at enhancing your business efficiency and safeguarding your data.
With a commitment to quality and client satisfaction, Your Cloud Works limits the number of clients it works with to ensure superior, personalised support.
• Simple Switch IT Provider
• Unlimited Remote Support
• Client Portal Access
• Proactive 24/7/365 Monitoring
• Preventative Maintenance - Windows/MAC/Linux OS & Third Party Applications
• Guaranteed Response Times (SLA)
• Managed Device Protection (Endpoint Advanced Protection, SOC & SEIM)
• Managed Web Filtering & Security (App Blocking & DNS Filtering)
• Simple Switch IT Provider
• Unlimited Remote Support
• User Training
• Client Portal Access
• Proactive 24/7/365 Monitoring
• Preventative Maintenance - Windows/MAC/Linux OS & Third Party Applications
• Guaranteed Response Times (SLA)
• Licence, Asset & Warranty Management
• Managed Device Protection (Endpoint Advanced Protection, SOC & SEIM)
• Managed Web Filtering & Security (App Blocking & DNS Filtering)
• Managed Email Protection & Security, Phishing, Recovery & Emergency Mailbox
• Managed 365 / Google Backup - Price Per 50Gb/User
• Managed Dark Web Protection
• Simple Switch IT Provider
• Unlimited Remote Support
• Unlimited Onsite Support
• User Training
• Client Portal Access
• Proactive 24/7/365 Monitoring
• Preventative Maintenance - Windows/MAC/Linux OS & Third Party Applications
• Guaranteed Response Times (SLA)
• Licence, Asset & Warranty Management
• Vendor Management
• IT Budget Advice
• Managed Device Protection (Endpoint Advanced Protection, SOC & SEIM)
• Managed Web Filtering & Security (App Blocking & DNS Filtering)
• Managed Email Protection & Security, Phishing, Recovery & Emergency Mailbox
• Managed Dark Web Protection
• Managed 365 / Google Backup - Price Per 50Gb/User
• Managed Dark Web Protection
• Managed Network Monitoring (SNMP) and Discovery
• Managed Password Manager
• Email Signature Software (MIN 10 USERS - 365) (MIN 5 USERS - GOOGLE)
• Microsoft 365 Security, Protection & Monitoring
Switching IT providers might seem daunting, but with Your Cloud Works, it’s a smooth and hassle-free transition. Our streamlined approach ensures minimal disruption, making the process straightforward and stress-free.
We make the whole process straight forward, we work with your incumbent provider, and gather all the required information to take over your IT support.
Installation of our remote monitoring agent does a lot of the heavy work for us and will scan your entire network to give us a full picture of your hardware and software health, everything else is a piece of cake. During the process we will document the transition and provide you with a full up-to-date document detailing your entire IT setup offering complete transparency that our clients are accustomed to.
Our remote support is what it says on the tin, instant remote support when you need it. All helpdesk requests are reponded to within 15 mins of receiving and resolved as quickly as possible.
If you are on our Elite plan then onsite support is included with your monthly plan at no extra cost.
Our helpdesk has a built in Client Portal, where you can view your existing tickets or log a new one directly from your desktop. We have built in a few self help scripts (automated processes) as well to enable swift resolution of common problems.
If you are the Premium or Elite plan, user training is included. This covers Microsoft / Google applications or anything else we manage on your behalf.
Our helpdesk agent is installed on all business devices. We monitor your devices for regular, common issues that can cause disruption to your daily work life. This ensures we capture smaller issues before they become something bigger.
We perform regular security updates to your devices on a day that suits you and your team. This update process is called a patch window, and it allows us to push security updates to your devices as well as software improvements. We remotely restart all devices to ensure the patches have been applied and then shut your device down once complete ensuring a smooth start the following day. This all happens out of work hours.
We provide a guaranteed response time to all tickets created by our clients.
On the Premium & Elite plans we fully manage your licencing with any supplier. All Assets are logged in our helpdesk and automatic monitoring of warranty information is stored against the asset.
We offer vendor management under the elite plan. No matter what software / system you are running we will liase with the vendor on your behalf to get issues rectified quickly and more smoothly.
If you are a company that creates a budget for your business, we will advise on hardware and software renewals that are due, to give you a comprehensive budget of your IT services.
The Danes
2 Reindeer Court
Potterspury
NN12 7FB
Company Reg No. 07452136
VAT Number: GB102703663
