Your Security is our primary focus

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Milton Keynes, MK12 5NF

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Customer Support

Frequently Asked Questions

The term ‘Cloud’ is a user-friendly word that is used to describe services that are provided over the internet. Rather than having to maintain your business’s IT infrastructure on-premise, it is hosted remotely by Cloud Service Providers (CSPs), like Your Cloud Works. We therefore take over the responsibility of maintenance and up-keep. With your IT infrastructure ‘in the Cloud’ all you need to access it is a device and an internet connection, work from anywhere, anytime, on any device. Achieving strategic mobility and flexibility has never been easier.

Our Hosted Desktop solution is a Cloud Computing service that delivers a Windows desktop, Microsoft Office, Exchange/Outlook and business applications as a hosted service, providing you and your employees access to your desktops, business data and applications via a web browser on any device.

When you adopt a Hosted Desktop solution, you migrate your IT infrastructure to a Data Centre. Here, at Your Cloud Works, a Cloud Service Provider, we understand the importance of your data and that is why we only use UK based Tier III Data Centres for both your infrastructure and your back-ups.

With a Your Cloud Works Hosted Desktop solution your data is your own, and only you and persons you give permission to can access it. The Cloud does not present any risks to sensitive data that do not already exist with an on-premise environment. In fact, the majority of SMEs that evaluate their internal security, response times, and downtime to the service level assurances they get with a reputable Cloud Service Provider, such as Your Cloud Works, find that their security is increased in the Cloud.

Our Hosted Desktop solution allows end users to connect to their desktop anywhere, anytime, providing they have access to an internet connection, this can be achieved on a large range of devices. Our Hosted Desktop service is therefore compatible with Windows, Linux, Mac, Android, Blackberry, ChromeOS, and much more.

When moving to the Cloud you need to be sure you have chosen the right Cloud Service Provider that understands your business requirements and has the capabilities to deliver the services you need. All reputable Cloud Service Providers are governed by the Cloud Industry Forum (CIF) and will be CIF Certified, like Your Cloud Works.
CIF is the industry body for the UK; they champion and advocate the adoption and use of Cloud-based services by businesses and individuals. They use their resources to support a credible and certifiable Code of Practice, which provides complete transparency, capability and accountability.

There are five areas that set G Suite apart:

  1. A cloud pioneer. Google is recognised as a trusted name and an industry leader in reliable cloud infrastructure.
  2. Built for the cloud. Google Cloud was designed as an entirely cloud-based service from the ground up, so IT departments don’t need to spend time and money maintaining any desktop components.
  3. A complete package. The suite includes file storage and sharing with Google Drive, real-time collaboration with Google Docs, video meetings with Hangouts and professional email with Gmail, all for one single price.
  4. Consistency and comfort. G Suite users enjoy the same experience across different devices, operating systems and browsers, and many employees already use Google products at home.
  5. Offline support. Gmail, Calendar and Google Docs let users view, edit and create content when they’re not on the Internet, syncing automatically when they reconnect.

We’ve found that many of businesses are able to eliminate their existing productivity suites and rely exclusively on Google Docs, Sheets and Slides. Docs, Sheets and Slides are productivity tools that let you create different kinds of files, including text documents, spreadsheets and presentations. You can work on them in real time with other people and store them online in Google Drive. They’re included with Google for Work and work on any device. Unlike traditional desktop applications, there’s no software to install. They’re compatible with files made in other programs, such as Microsoft Office.

Yes. Your Cloud Works is a Google Cloud partner and we provide G Suite help. As a Google partner we are an experienced IT service company that can help you evaluate, customise, deploy and transition to Google Cloud. We can also provide training, data management and ongoing support.

Google was born in the cloud and has been built from the ground up to mitigate the unique threats for cloud systems. They make the performance and reliability used to run Google available to businesses, schools and government institutions around the world.

The technology, scale and agility of their infrastructure bring unique security benefits to Google Cloud users. The vast network of data centres is built with custom-designed servers that run our their operating system for security and performance. Because Google controls its entire hardware stack, they are able to quickly respond to threats that may emerge.

Google employs more than 550 full-time security and privacy professionals, including some of the world’s foremost experts in information, application and network security. Just like all teams at Google, this team is constantly innovating and making the future more secure, not just for Google’s billion users, but for the entire Internet.

It is this unique combination of people, technology and agility that ensure that your data is secure at Google. For more information, have a look at the Google Apps Security White Paper.

Yes, you can manage your organisation’s mobile devices, without the need for an on-premise device management server, using the Google Admin console. Mobile Management allows you to enforce device policies over mobile devices in your organisation and perform actions like remotely wiping your users’ mobile devices.

For more information and G Suite help please contact Your Cloud Works.

Google for Education is a solution to aid productivity and collaboration in schools with G Suite for Education and Chromebooks. Google currently offers schools a hosted solution for their email, calendar, and chat through G Suite for Education, their integrated communication and collaboration solution, among other applications and services.

Google’s G Suite for Education is free and Google plan to keep the core offering of G Suite for Education free. This offering includes unlimited user accounts for future incoming students and unlimited storage. As you may know, Google was founded by a research project at Stanford University, and this is just one way they can give back to the educational community.

Two of the most common questions regarding Google, in general, and G Suite specifically, are security and privacy. Google take both topics very seriously and truly believe that their offerings are a great option for customers on both fronts.

Google’s business is built on their users’ trust: trust in their ability to properly secure data and their commitment to respect the privacy of the information they place in their systems by not giving that information to others or using it inappropriately.

For more information please visit Google’s Safety Centre

Google offer many resources, such as Help Centers and online presentations in their G Suite Learning Centre, to help you train your users to use the applications. If you need additional training, please contact Your Cloud Works, we are Google for Education partners and offer bespoke training packages for schools.

Chromebooks are a new type of computer designed to help you get things done faster and more easily. They run Chrome OS, an operating system that has cloud storage, the best of Google built in, and multiple layers of security.

Yes. You can use offline-ready apps to keep using a Chromebook when it’s not connected to the Internet. Below are some examples:

  • Read and write emails with Offline Gmail
  • Write a note or make a list with Google Keep
  • Create and edit documents, slides or spreadsheets with Google Drive apps (Google Docs, Sheets and Slides)
  • View and RSVP to events with Google Calendar
  • View and edit photos saved with the built-in photo editor
  • Enjoy music or movies with the built-in media player


Standard Package

Entry level IT Support and Security Package

Premium Package

Premium comes packed with essential security and data backup

Elite Package

For the more securty concious business owner.

Ultimate Package

For a total security and centrally managed it environment.


3CX Hosted Phone Systems

3CX hosted phone systems are cloud-based communication platforms that enhance business connectivity through unified voice, video, and messaging tools.

Application Hosting & Management

Application hosting and management involves deploying and maintaining software applications in the cloud to ensure their reliable and secure operation.

Centralised Professional Email Signature

Centrally managed email signatures. Set sleek unified signatures for the whole company.

Dark Web Monitoring

Monitor the Dark Web for compromised domain/emails from your company to limit a cyber attack.

Device Protection (Endpoint Detect & Respond – EDR)

Fully managed and monitored device protection 24/7, human led SOC, who detect and investigate, triage, and action remediation.

DNS Security and Configuration

Email security is paramount to protecting your business and brand. Configuration of a domain for email is the first step.

Domain Registration & DNS Management

Domain registration secures your web address, while DNS management ensures that people can find your website using that address.

Email Filtering, Protection & Security

Total email security that filters spam, viruses, phishing attacks and more.

Full Fibre 900mbps Business Internet

Full Fibre 900Mbps Business Internet delivers lightning-fast, symmetrical speeds to supercharge business productivity.

Google Workspace Subscription, Management & Security

Google Workspace smoothly integrates the business solutions that your team needs in one place.

Internet Filtering & Protection

Our DNS filtering solution has been ranked #1. Internet and Content Filtering at its best.

Managed Backup for Microsoft 365 & Google Workspace

Our backup solution is built in the cloud for the cloud, making it one of the fastest and most reliable cloud backups.

Microsoft 365 Security Monitoring

24/7/365 monitoring of your Microsoft 365 account to spot any configurations issues and fix them.

Microsoft 365 Subscription, Management & Security

Microsoft 365 subscriptions include familiar Office apps, intelligent cloud services, and world-class security in one place.

Network Discovery

Network Discovery provides complete security scans of your network in real time.

Password Manager

Protect your organisation against cyber threats with zero-trust enterprise password management.

Penetration & Vulnerability Testing

Automated full-scale penetration and vulnerability testing as a service.

Phishing Simulation & Security Awareness Training

Auotmate your Cyber Security Awareness & Phishing Training with YCW.

Server Support

24/7/365 Server monitoing in real time. We fully maintain, patch monitor your servers.

Support, Monitoring & Maintenance

Our IT Helpdesk is available from 8:30am to 6:00pm Monday to Friday to answer and resolve any question you may have.

Windows 365 Cloud PC

Windows 365 Cloud PC allows you to securely stream your Windows experience, including your personalised apps, content, and settings, directly from the Microsoft Cloud to any device.

WordPress Hosting

WordPress Hosting is a hosting service optimized for WordPress websites, providing easy setup, enhanced security, and performance tuning for a seamless WordPress experience.

Zoho CRM Subscriptions

Zoho CRM is a cloud-based customer relationship management platform designed to help businesses streamline their sales, marketing, and customer support processes

Learning Centre

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Latest News from Your Cloud Works

Frequently Asked Questions

Frequently Asked Questions by Clients

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