3cx Hosted Phone System

overview

3cx is the world leading telephone system for businesses of all sizes.

The 3CX Phone System is a software-based private branch exchange (PBX) that utilises Voice over IP (VoIP) technology to manage and facilitate telecommunications within an organisation. It provides a robust and flexible communication platform.

Key Features:

Unified Communications:
- Combines voice, video, and instant messaging into a single platform.
- Includes features like voicemail, fax-to-email, and integrated video conferencing.
Mobility:
- Supports mobile apps for iOS and Android, allowing users to make and receive calls, chat, and attend meetings from anywhere.
- Web-based softphone clients enable communication from any browser.
WebRTC Technology:
- Facilitates browser-based video and audio communication without the need for additional plugins or software.
- Enables web conferencing and screen sharing.
Call Center Features:
- Offers advanced call center capabilities such as call queuing, reporting, and monitoring.
- Integrates with CRM systems to provide detailed call history and customer information.
Scalability and Flexibility:
- Easily scalable to accommodate growing businesses.
- Can be deployed on-premise, in a data center, or hosted in the cloud.
Cost Efficiency:
- Reduces telecommunication costs by leveraging internet connections for voice and video calls.
- Ideal solution to replace existing copper line telephone systems in preparation for the big switch off.
- Eliminates the need for expensive hardware and maintenance associated with traditional PBX systems.
Security:
- Incorporates robust security measures such as SRTP encryption and automatic updates to protect against vulnerabilities.
Management and Administration:
- Offers an intuitive web-based management console for easy configuration and administration.
- Provides detailed reporting and analytics on call performance and usage.

The 3CX Phone System is suitable for businesses of all sizes, offering a comprehensive and cost-effective solution for modern communication needs. Its flexibility, ease of use, and integration capabilities make it a popular choice for organizations looking to enhance their telecommunication infrastructure.

Definitions

“VoIP” stands for Voice over Internet Protocol. In simple terms, it means making phone calls over the internet instead of using traditional telephone lines.

“Hosted” means that a service or software is managed and run by a company on their own servers, and you access it over the internet.

“Unified Communications” (UC) is a system that combines different ways of communication, such as phone calls, video calls, instant messaging, and email, into one platform.

“CRM” stands for Customer Relationship Management. In simple terms, it’s a system or software that helps businesses keep track of their interactions with customers and manage their relationships.

A “SIP Trunk” is a way to make and receive phone calls over the internet instead of traditional phone lines.

USEFUL INFORMATION

We team up directly with T4com to offer SIP Trunk rentals for your 3cx Hosted Phone system.We have worked with T4Com for many years and they have a great small team that are very helpful and quick to answer any questions you may have.They prvide direct billing for your SIP Trunk supply and billing.

Pricing

Pricing for 3cx hosting and licence can be downloaded below.We host, supply the licence and manage your hosted 3cx Phone System fully offering a single monthly price and single point of contact for support and maintenance.

All hosted phone systems are contracted on a yearly basis.

3CX has 3 versions available. SMB, Professional and Enterprise. We offer the Professional and Enterprise versions to clients, as we have found the SMB limits functionality.