Customer Satisfaction

Our Live Statistics

all statistics below are linked to our live real time customer feedback from tickets completed.

July 2021

5 out of 5

Ratings from customers in August 2021


Customer happiness in August 2021


Tickets raised in August 2021

3.2 hours

Average time to resolution in August 2021


Tickets closed in August 2021

Real-Time Customer Feedback

27/09/2021 18:51:505Great assistance, thank you!John England
25/09/2021 09:00:535problem solved quickly, many thanksBecky Biswell
16/09/2021 13:22:495Very good service as usualSteph Pink
10/09/2021 11:44:475Thank you.Frances Janssen
10/09/2021 11:20:265Thank you for helping so quicklyAdam Thwaites
10/09/2021 11:12:454Helpful Julie Muncey
09/09/2021 12:11:515Swift and efficient responsePhillip Adam
06/09/2021 14:17:415ExcellentMartin Rowe
03/09/2021 12:39:555Quick serviceAnne Alderton
26/08/2021 11:24:215Efficient as alwaysVal Berg
25/08/2021 09:39:115Very fast response, thank youBecky Biswell
23/08/2021 15:18:415Brilliant serviceMartin Rowe
19/08/2021 16:20:235All done before the inks dry – Excellent service !support Richard Taylor
16/08/2021 11:50:185Neil, as always so helpful and managed to resolve the issues I had. πŸ™‚Tanith Samuels
13/08/2021 10:24:315Thank you, very efficient.Frances Janssen
10/08/2021 16:27:525Neil was brilliantSara Platten
03/08/2021 10:25:145Brilliant. Thank you Neil.Stuart Goddard
22/07/2021 13:25:415Fantastic help, thank youAdam Thwaites
19/07/2021 19:03:365Excellent, prompt service as always. Thanks Neil!Annmarie Carvalho
19/07/2021 12:22:025Allways promt friendly service – problem sorted – very happy with the service provided.Craig Phillips
19/07/2021 11:57:025Thank you for your helpAdam Thwaites
15/07/2021 11:59:055Resolved promptly – thanksSarah Kozlowski
14/07/2021 08:46:085fantastic supportAdam Thwaites
13/07/2021 15:03:265Outstanding service and valuable helpAdam Thwaites
09/07/2021 11:24:155on the ball as usual thanks Maggie Shaw
08/07/2021 17:34:115As always guided me through the many things I don’t understand and sorted out what was needed.Peter Fowler
08/07/2021 17:04:085Excellent prompt service – thank youAnnmarie Carvalho
06/07/2021 12:28:575request dealt with promptly and effectively as usualDirk McManus
02/07/2021 15:45:405Neil, as ever, dealt with our request effectively & efficiently Dirk McManus
02/07/2021 13:25:495excellent, thank youAdam Thwaites
29/06/2021 15:21:105great service as usual.Sue Watson
29/06/2021 09:26:195Fantastic service and sorted the issue very quicklyLouise Moore
28/06/2021 15:45:385Excellent caring service Martin Rowe
23/06/2021 10:44:425Great thanks Becky Biswell
22/06/2021 15:28:035Very quick response, many thanksBecky Biswell
22/06/2021 10:35:315Very thorough and efficientPaul Rowlands
22/06/2021 10:23:085Great service as usual thank you – problem sorted promptlyDebbie Brown
21/06/2021 20:01:595Prompt and resolved fully!Errol Elmaz
21/06/2021 14:07:305Excellent serviceMartin Rowe
18/06/2021 11:16:365Superb speedy response and resolutionMartin Rowe
18/06/2021 11:16:235quick reply and resolvedjacquie iadicicco
18/06/2021 09:17:025Has always excellentJo Wiggins
17/06/2021 10:48:455Quick & EfficientSarah Kozlowski
16/06/2021 12:23:005Great service as usualNewport
07/06/2021 17:28:565outstanding serviceAdam Thwaites
03/06/2021 10:38:525Thanks, Tony!John England
02/06/2021 13:59:065Faultless service as usual.Sue Watson
01/06/2021 13:42:575Excellent customer care serviceAna Masters
27/05/2021 07:11:255Excellent response to my issuesAna Master
26/05/2021 14:19:415as always excellentMichelle Cooke
26/05/2021 13:07:355Super serviceMartin Rowe
25/05/2021 10:15:235very good very quick – thank youAnne Alderton
25/05/2021 10:14:525Thank you for sorting very quicklyAnne Alderton
20/05/2021 13:30:125Neil was awesomeKerry Griffiths
18/05/2021 16:26:415Speedy & helpful response – thank youCaroline Rowlands
18/05/2021 15:18:105Quick and efficientKaren Whitehead
13/05/2021 13:02:385Excellent service by Neil and v prompt – thank youAnnmarie Carvalho
12/05/2021 09:19:205ThanksSarah Kozlowski
06/05/2021 18:02:025Superb response that resolved our problemMartin Rowe
06/05/2021 15:52:365Great job, v swift response – thanks Neil!Annmarie Carvalho
06/05/2021 15:30:345Perfect!Martin Rowe
06/05/2021 10:03:275Quickly Resolved – Thanks!Sarah Kozlowski
05/05/2021 16:46:575Quick and calm. Reinforced the importance of backupSteve Hennessy
04/05/2021 18:42:025Thanks!John England
04/05/2021 18:18:475Thank you for handling my issue so quickly!Paolo Vacca
04/05/2021 12:44:195Speedy response and action from Neil.John England
30/04/2021 16:49:405Great service thanks.Bob Gilks (Home)
30/04/2021 15:54:275All sorted out quickly – as usual. thank you πŸ™‚Corin Floyd
29/04/2021 17:58:28510/10 service againOlivia Booth
29/04/2021 14:04:065Great serviceMartin Rowe
29/04/2021 12:31:465Good solutionMartin Rowe
29/04/2021 09:32:195Fast and helpful response.Peter PetΓ©
27/04/2021 13:38:405Great service as usual. Problem solved efficientlyDebbie Brown
26/04/2021 14:09:385Neil was amazing.Kerry Griffiths
20/04/2021 13:46:355Thanks for your help again!Erika Mayer
19/04/2021 09:32:195Quickly solved my problem. Very happy with the service.Debbie Brown
16/04/2021 16:37:295All sorted. thank you – excellent service as usual.Corin Floyd
16/04/2021 15:59:545ThanksSarah Kozlowski
16/04/2021 15:58:295Really quick response, thank youSarah Ball
15/04/2021 16:37:295fast response, thank youAdam Thwaites
14/04/2021 08:51:405Thanks as always for your support!Erika Mayer
12/04/2021 14:13:175Excellent serviceMartin Rowe
08/04/2021 15:44:255Thanks again!Rebecca Lovatt
07/04/2021 15:25:295Very helpful as always, thank you.Jo Dyer
07/04/2021 15:24:165Thank you!Rebecca Lovatt
06/04/2021 17:51:295all goodMichelle Cooke
01/04/2021 14:24:095Thanks for putting our mind at ease today πŸ™‚Amanda Holland
30/03/2021 12:01:395As normal Neil was brilliant. Really help and kepted me updated as he worked. Paul Bright
30/03/2021 12:00:565Many thanksAlison Moss
30/03/2021 10:21:325outstanding service as alwaysAdam Thwaites
29/03/2021 20:21:245Superb professional service. Thank you so much.Martin Rowe
29/03/2021 10:24:225Great – thank you Steve Carr
25/03/2021 12:50:425Quick, efficient, knowledgeable, friendlyjacquie iadicicco
18/03/2021 10:42:495Speedy help – thanks!Caroline Rowlands
16/03/2021 09:48:295Brilliant and speedy responseMartin Rowe
15/03/2021 09:30:135Resolved quicklyNicola Griffith
13/03/2021 08:41:135Swift response as always! Thanks. Newton Parker
11/03/2021 19:05:525TOP MARKS THANKS TONY Maggie Shaw
11/03/2021 12:21:075GoodMichelle Cooke
09/03/2021 20:10:475Swift response as always! Thanks. Newton Parker
09/03/2021 11:24:435Quickly resolvedNicola Griffith
08/03/2021 15:08:295thanks for sorting out the problem with my scanner.Sue Watson
08/03/2021 11:20:153It was resolved within 24 hours it would be better if it was quicker to be honestDavid Scott
08/03/2021 10:45:335Problem solved, as usual! πŸ™‚Rob Shaw
05/03/2021 11:42:525Excellent Jo Wiggins
04/03/2021 17:44:005Quick response to ticket; issue resolved. Excellent!Kerry Griffiths
04/03/2021 07:44:055Great service as alwaysPhillip Adam
01/03/2021 15:40:165Thank youCaroline Rowlands
01/03/2021 11:31:395excellent work, thank youAna Masters
26/02/2021 15:11:475Very prompt responseMartin Rowe
25/02/2021 15:50:155Really fast accurate response. Thank you so much.Martin Rowe
25/02/2021 15:43:065Really helpful Neil, thanksCaroline Rowlands
24/02/2021 15:54:345Excellent service !Jo Wiggins
18/02/2021 14:03:165Speedy and effective resolution to my issueMartin Rowe
17/02/2021 12:41:555Excellent response from Tony. Thanks!John England
16/02/2021 09:44:175Issue sorted – just like always. thank youCorin Floyd
15/02/2021 14:38:175Very friendly, professional, polite and helpful! Thank you NeilFaseha Fatimi
11/02/2021 19:32:525Excellent support and advice guys thank you Richard Taylor
11/02/2021 15:30:035Thanks!Newton Parker
11/02/2021 14:05:425Very helpful & kept me updatedTarquin Gunnell
11/02/2021 13:52:445very fast excellent service, thanksIOC Howard Rutter
11/02/2021 13:31:535Helpful & informativeTarquin Gunnell
10/02/2021 09:09:475Thank you for your help Neil!Jessica McClellan
09/02/2021 17:46:494issue resolvedLiz Connick
09/02/2021 17:33:585Excellent attention to detail.Martin Rowe
09/02/2021 16:42:485very competent response. Problem solved!Phillip Smith
04/02/2021 16:32:095Great serviceMartin Rowe
04/02/2021 16:31:365ExcellentMartin Rowe
04/02/2021 11:10:325.Ian Murphy
03/02/2021 16:27:195Excellent service as usualCorin Floyd
03/02/2021 08:35:255Brilliant service and very quick..IOC Whitney Hopkins
03/02/2021 08:33:035Great workMartin Rowe
02/02/2021 15:08:115Perfect, saved me hours of copying and pasting! Thank youJulie Carter
02/02/2021 12:54:315Amazing thank youMichelle Cooke
02/02/2021 08:54:435excellentMichelle Cooke
01/02/2021 16:23:215excellent as alwaysMichelle Cooke
01/02/2021 14:47:425resolved quickly and professionallyAdam Thwaites
01/02/2021 09:48:575Absolutely superb service from guys who know what they are doing.Martin Rowe
29/01/2021 12:46:315Amazing work thank you so muchMichelle Cooke
28/01/2021 08:46:165Great service as usual nice early call to fix the problem so I could get on with my work. thank youSue Watson
27/01/2021 19:30:024THANKS FOR YOUR PROMT RESPONCEErnesto Lozada-Uzuriaga
27/01/2021 12:26:331not working still Michelle Cooke
26/01/2021 08:08:175Great serviceMartin Rowe
25/01/2021 15:46:085Well resolvedMartin Rowe
25/01/2021 15:25:525Thanks Neil πŸ™‚ Rebecca Lovatt
25/01/2021 10:24:175Exceptional πŸ™‚Chris Broome
22/01/2021 13:11:585Prompt as alwaysErrol Elmaz
21/01/2021 16:24:205needed urgent attention and YCW responded immediately and deal with request to our complete satisfaction.IOC Dirk McManus
20/01/2021 12:26:445thank you for great support againSharon Brookes
18/01/2021 16:59:205Swift turnaround on our hardware supply, thanks!Newton Parker
18/01/2021 09:09:505Super fast service as alwaysDirk McManus
15/01/2021 15:46:245Swift resolution. Thank you!Charlotte Parnaby
15/01/2021 11:29:265Great serviceLiz Reynolds
15/01/2021 09:23:375Tony was brilliant, helpful and personable too πŸ™‚Emma Tuck
14/01/2021 16:43:375Thanks again Neil!Rebecca Lovatt
14/01/2021 16:22:045Problem sorted – thank you.Sue Watson
13/01/2021 13:34:525Great serviceMartin Rowe
13/01/2021 09:32:295Excellent help, thank youAna Master
12/01/2021 16:29:125Excellent.Sharon Brookes
12/01/2021 16:22:045As usual great service!! Sue Watson
12/01/2021 14:31:355issued sorted wihin minutes – thanks Mat Dyer
07/01/2021 12:36:125Great helpSara Platten
07/01/2021 10:39:255friendly, helpful and efficient.jacquie iadicicco
07/01/2021 10:24:525Neil was very helpful.Kerry Griffiths
06/01/2021 12:34:515Excellent πŸ™‚Jo Wiggins
06/01/2021 10:24:195Sorted the problem out for me very quickly as usual. great serviceNewport Office
06/01/2021 10:24:155Great responseMartin Rowe
05/01/2021 17:33:245Thanks for your speedy response which was much appreciated.Duncan Thomson
05/01/2021 11:03:375Always helpful!Rebecca Lovatt
05/01/2021 11:00:335Thanks for your quick response!Erika Mayer
04/01/2021 10:07:205Very Good and quick serviceLiz Reynolds
03/01/2021 11:52:345Quick response and clear instructionsJo Wiggins
22/12/2020 14:33:185Always a pleasure to do business with you boys: You are always efficient in sorting out the problem! Merry Xmas:))George Mwaura
22/12/2020 14:03:035Excellent! Great service as always. Merry Christmas!Corin Floyd
22/12/2020 11:17:515Excellent service!John England
17/12/2020 11:31:255Thank you for completing the query so quickly!Emma Tuck
16/12/2020 14:47:075Prompt and efficient as always. Ticket actioned and fully completed. thanks Neil and teamErrol Elmaz
15/12/2020 16:55:435brilliant speedy service, thank you Steph Pink
15/12/2020 09:00:435Neil as always sorted the issue within a few minutes, great service thank youMo Mohit
11/12/2020 10:37:015Great advice and support thanks Richard Taylor
09/12/2020 17:46:565All set-up on MS teams outside of CitrixLiz Connick
09/12/2020 14:23:215Quick response and great help to resolve issue.John Karabelas
09/12/2020 12:08:535Always goodMichelle Cooke
04/12/2020 16:37:145Great service. Have a good weekend!Corin Floyd
04/12/2020 10:17:225Brilliant, as always πŸ™‚ Rob Shaw
30/11/2020 09:57:335I think you fixed the problem just as I sent the email!. Thanks.Paul Gardner
27/11/2020 23:35:045Always impressed with your prompt service in spite of the time difference. (Caribbean v. UK)Celene Senhouse
25/11/2020 18:16:325Very quick response to my request, thank youBecky Biswell
19/11/2020 15:46:285I cant say enough to thank Tony for the sterling work getting my machine rebuilt and fully operational. Fantastic!Martin Rowe
17/11/2020 18:52:595Quick and professional response to my requestBecky Biswell
17/11/2020 14:32:335Thank you – needed for tomorrow at home – quick serviceAnne Alderton
17/11/2020 09:20:015Brilliant response. Many thanks guys!Martin Rowe
17/11/2020 09:08:155Fantastic attention to resolve a detailed issueMartin Rowe
10/11/2020 14:42:105Thank you for sorting this out so promptly and efficentlyRose Killingback
05/11/2020 12:59:565resolved as always Joanne Campbell
05/11/2020 12:59:495Really excellent service thank you Michelle Cooke
04/11/2020 08:09:225dealt with in good time and as requested.IOC Dirk McManus
02/11/2020 10:19:395done promptly as always thanks Louise Stamp
26/10/2020 13:46:103Neil was helpful, however, turned out to be an external issue with ‘On Reflection’ software supplier. Resolved now.Julie Carter
16/10/2020 08:37:405Thanks guys!Rebecca Lovatt
16/10/2020 08:36:515Sorted πŸ™‚Anne Alderton
15/10/2020 09:43:185All sorted swiftly. Great service.Corin Floyd
12/10/2020 14:34:395Excellent service very happyMichelle Cooke
09/10/2020 13:45:074Action was prompt especially considering the time difference, etc. Really impressed! Thank you, Cloud Works!Celene Senhouse
07/10/2020 17:34:235ThanksTom Foley
07/10/2020 11:22:115Many thanks TonySteve Blake
07/10/2020 09:38:145Speedy response and resolution as always from the team. IOC Robyn Goodridge
06/10/2020 10:03:275Very fast and efficientJulia Faid
05/10/2020 15:02:055These guys make IT easy. They are very helpful and patient. Amanda White

Historic Customer Happiness...


Average 2021


Average 2020


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Average 2010-2020

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