3cx is the world leading telephone system for businesses of all sizes.
The 3CX Phone System is a software-based private branch exchange (PBX) that utilises Voice over IP (VoIP) technology to manage and facilitate telecommunications within an organisation. It provides a robust and flexible communication platform.
Key Features:
- Unified Communications:
- Combines voice, video, and instant messaging into a single platform.
- Includes features like voicemail, fax-to-email, and integrated video conferencing.
- Mobility:
- Supports mobile apps for iOS and Android, allowing users to make and receive calls, chat, and attend meetings from anywhere.
- Web-based softphone clients enable communication from any browser.
- WebRTC Technology:
- Facilitates browser-based video and audio communication without the need for additional plugins or software.
- Enables web conferencing and screen sharing.
- Call Center Features:
- Offers advanced call center capabilities such as call queuing, reporting, and monitoring.
- Integrates with CRM systems to provide detailed call history and customer information.
- Scalability and Flexibility:
- Easily scalable to accommodate growing businesses.
- Can be deployed on-premise, in a data center, or hosted in the cloud.
- Cost Efficiency:
- Reduces telecommunication costs by leveraging internet connections for voice and video calls.
- Ideal solution to replace existing copper line telephone systems in preparation for the big switch off.
- Eliminates the need for expensive hardware and maintenance associated with traditional PBX systems.
- Security:
- Incorporates robust security measures such as SRTP encryption and automatic updates to protect against vulnerabilities.
- Management and Administration:
- Offers an intuitive web-based management console for easy configuration and administration.
- Provides detailed reporting and analytics on call performance and usage.
The 3CX Phone System is suitable for businesses of all sizes, offering a comprehensive and cost-effective solution for modern communication needs. Its flexibility, ease of use, and integration capabilities make it a popular choice for organizations looking to enhance their telecommunication infrastructure.